Terms & Conditions

What is the policy for scheduling make-up lessons?
 

With effect from 1 Oct 2023, our policy will be as follows:
 

• Makeup Class Allowance: Students in Private/Group Classes can have a maximum of 1 makeup class per month

• Cancellation Notice: If without a Medical Certificate, please provide a 24-hour notice before your child's scheduled class via makeuplesson@bubsandtots.sg

• Makeup Class Expiry: Any makeup classes earned must be used within 30 days. Once booked, makeup classes are mandatory and treated like regular classes. If missed, no replacement will be given.

• Payment Requirement: Makeup classes won't be scheduled until monthly invoices are paid, and all accounts are settled.

• No Refunds: There will be no refunds or fee adjustments for unused makeup classes or makeup class entitlements.
   

Make-up lessons Terms and Conditions
 

Please note that makeup lessons are offered and arranged on a best-effort basis by Bubs & Tots and are not guaranteed. The allocation of makeup lessons is subject to class availability and cannot be scheduled during regular class times.

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Pausing of lessons

Pausing your swimming lessons at our Swim school? Unless you choose makeup classes, we retain the discretion to release your slot during the break.

 

Keep in mind that if the hiatus exceeds three months, a Re-registration fee will be applied.

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What makes Bubs & Tots Swim School different?
 

We are very careful in choosing instructors who possess the desired qualities to help establish our swim school.

Our teachers hold full certification in Lifesaving 1,2,3, First Aid, and CPR, and they are trained and certified by SWIM Coaches & Teachers Australia (SWIM), the peak body for swimming Coaches, Teachers and Swim Schools in Australia.

Moreover, our instructors are uniquely trained in Joey Lingo, an early childhood program specially designed for Swim Teachers, setting them apart from any other swim teachers in the region, and ensuring they can effectively handle young learners.

Our primary objective is for your children not only to gain swimming proficiency but also to foster a genuine fondness for the water.

 

What is the minimum advance notice required to cancel your classes?

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Our term

To ensure the uninterrupted flow of our highly sought-after classes, we kindly request that you notify us of your intention to discontinue by sending an email to hello@bubsandtots.sg at least 2 weeks before the current month/term concludes.

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Please note that Bubs and Tots retain the right to offer the available slots to other interested individuals.

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Bubs & Tots Swim School provides four terms per year, with varying term dates annually. As a general guideline:

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• Term 1 - January to March

• Term 2 - April to June

• Term 3 - July to September

• Term 4 - October to December
   

Please note that swimming lessons are not available on Singapore Public Holidays.

Additionally, there may be a Staff development day held on the day preceding a public holiday, such as the Monday before a Tuesday public holiday. Any necessary adjustments to your fees will be communicated to you at the beginning of the term.
 

Do you offer lessons during school holidays?
 

Yes, unless it is a public holiday or a center closure day, lessons will resume within the school holiday period.
 

Is there a policy for waitlisting at your facility?
 

Yes, you may add your desired class to the waitlist by sending an email to hello@bubsandtots.sg
 

Do you offer trial lessons?
 

Yes, we offer paid trial lessons which serve to evaluate your child's abilities and ensure that they are placed in a suitable class. With the information provided, we do our best to ensure that your child is placed in the appropriate level for the trial.
 

Whom should I notify in advance if my child cannot attend the swimming lesson?
 

You are not required to provide prior notification. You may implement the Make-up Lessons policy in accordance with the Make-up Lessons policy itself.
 

How long should you wait after feeding before taking a baby to a swim class?
 

It is generally recommended to wait at least 30 minutes to 1 hour after feeding before engaging in any vigorous activity, including swimming, with a baby. This waiting period helps to reduce the risk of discomfort, vomiting, or potential complications that may arise from active movement after a meal.
 

Is it necessary for me to join my child in the water during the swimming lesson?
 

For children aged 3 years and under, it is required that you accompany them in the water unless they are participating in a private lesson.
 

Once the swimming instructor determines that your child is ready to attend a lesson independently, we will inform you.
 

Please note that this decision may vary depending on each child's progress, not solely based on their swimming ability but also their attentiveness and behaviour in the pool.
 

If your child attempts a lesson without your presence and either you or your child feels they are not prepared, we are always willing to have you return to accompanying them in the water.
 

What occurs if my child resists entering the water?
 

We have encountered situations where children show reluctance to enter the water during our lessons.
 

We have acquired techniques and consistently utilize gentle persuasion or diversion to help overcome this challenge.
 

As a parent, we kindly request that you remain composed and avoid displaying concern or distress. We fully comprehend the difficulty you may face in this situation.
 

Remember to offer encouragement and be prepared to greet your child with warm praise, a broad smile, and a comforting embrace at the conclusion of the lesson.
 

What is the reason for babies needing to wear a swim diaper even if they have been potty trained?
 

Despite being potty trained, babies may still experience accidents, particularly in unfamiliar settings like a swimming pool.
 

The purpose of swim diapers is to contain any such accidents and prevent the contamination of the pool water.
 

This measure is essential for maintaining a clean and hygienic environment that benefits all swimmers.
 

To ensure compliance with this policy, Bubs & Tots Swim school mandates the use of properly fitting swim diapers from approved brands for all babies, regardless of their potty-training status.
 

In the event that accidents occur, resulting in the closure of our outlet for pool cleaning and business loss, Bubs & Tots Swim School reserves the right to claim the minimum cost of $500 for pool cleaning and business loss from the parents or guardians of the child responsible for the accident.
 

We understand that accidents can happen, and we encourage parents to ensure their child wears a properly fitting swim diaper to minimize any potential disruptions and associated costs.
 

Types of baby diaper to use?
 

• Disposable swim diapers: These are specially designed diapers that are meant to be used in the water. They have a tighter fit around the legs to prevent leakage and are made of materials that don't swell or become heavy when wet. Disposable swim diapers are convenient as they can be easily disposed of after use.
   

• Reusable swim diapers: These are cloth diapers specifically designed for swimming. They are made of a waterproof material that prevents leakage and can be reused multiple times. Reusable swim diapers are a more eco-friendly option and may be more cost-effective in the long run.
   

It's important to note that regular diapers are not suitable for use in the water as they tend to absorb water, become heavy, and may cause leakage.
 

Swim diapers, whether disposable or reusable, are designed to address these concerns and provide a more suitable solution for baby swim classes.
 

What occurs if there is a discrepancy in the skill levels among the children in my child's lesson?
 

It is a common inclination for parents to compare their children, despite being advised by their school teachers not to do so.

The same applies to swimming lessons, where some children exhibit faster development of motor skills compared to others.

Alternatively, it is often observed that each child excels in different areas. Our competent instructors possess the necessary expertise to teach and modify a lesson to accommodate varying abilities.

What is the estimated timeframe for my child to acquire swimming skills?

The process of learning to swim is a gradual one. At Bubs & Tots, we emphasize the importance of water safety as the initial step for your child.

This entails building their confidence in the water and teaching them survival techniques in case of emergencies. We focus on skills such as floating, jumping in, and turning back to the poolside.

Afterward, the time it takes for your child to become proficient in swimming varies depending on their individual abilities, including their fine and gross motor skills, as well as their rate of development. Once they acquire these skills, they tend to retain them indefinitely.

Progression

We will evaluate our students at the end of each term. A certificate of progression will be granted after each evaluation. Please don't worry if your child needs additional classes or a term to reach the desired level of proficiency. Since swimming relies on muscle memory, continuous practice is key to achieving perfection.

Lessons Fees & Renewals

For our rates, please visit https://www.bubsandtots.sg/pricing

Data Policy

At Bubs & Tots Swim School, we are committed to protecting your privacy and ensuring the security of your personal information. This Data Policy explains how we collect, use, and safeguard your data when you visit our website.

1. Information We Collect

We may collect the following types of data:

• Contact Information: When you submit a contact form or sign up for our services, we may collect your name, email address, phone number, and other contact details.

• Usage Information: We collect data about your interactions with our website, such as the pages you visit, the time spent on each page, and your IP address.

• Cookies: We use cookies and similar technologies to improve your browsing experience. You can manage your cookie preferences through your browser settings.

2. How We Use Your Data

We use the data we collect for the following purposes:

• To provide you with information about our swimming school and services.

• To respond to your inquiries and provide customer support.

• To improve our website's functionality and content.

• To analyze website traffic and user preferences.

3. Data Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

• Service providers who assist us in operating our website and providing services.

• Legal authorities when required by law or to protect our rights and interests.

4. Data Security

We take reasonable measures to protect your data from unauthorized access, disclosure, or alteration. However, please be aware that no method of data transmission over the internet is entirely secure.

5. Your Choices

You have the right to:

• Request access to and correction of your personal data.

• Opt-out of receiving marketing communications.

• Request the deletion of your data, subject to legal requirements.

6. Changes to This Policy

We may update this Data Policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

7. Contact Us

If you have questions or concerns about this Data Policy or your data, please contact us at dpo@bubsandtots.sg
 

By using our website, you agree to the terms of this Data Policy.